Emergency Department SUPPORT

Important Notice Regarding Recruitment

Applications for the CHEO ED SUPPORT Program are not currently being accepted. Please check the website in November 2022 for updates. Thank you for your interest in the CHEO ED SUPPORT Program. For program inquiries, please contact the Program Coordinator, Jessica Paul, at [email protected]


Applications for the Fall 2022 session (September – December, 2022) are now closed. 

Please visit the website in November 2022 for updates. Thank you for your interest in the CHEO ED SUPPORT Program.

What is the purpose of this program?

Volunteers for the SUPPORT Clinical Research Training Program function as specialized hospital volunteers. Volunteers will be trained to help screen and enroll eligible patients into several clinical research studies that are currently recruiting in the CHEO Emergency Department (ED). The specific goals of this initiative are to facilitate and support research and quality improvement activities involving patients in the ED

What will I be doing?

As a SUPPORT volunteer, you will be scanning the ED patient tracking system to capture possible patients for several clinical studies. This will entail determining eligibility of patients for the various studies and interacting with families and/or clinical staff. Given the emphasis on patient interaction, it is very important that applicants feel comfortable speaking to and interacting with patients from birth to 18 years of age as well as their family members. This position does not entail any data entry or writing of research proposals/papers. SUPPORT volunteers may often be responsible for determining a patient’s willingness to discuss participating in a study with a research assistant and completing the screening process by documenting activities on a screening log (one for each clinical study). Importantly, you will be liaising closely with the program coordinator who is committed to educating the SUPPORT volunteers and ensuring a high performance standard.

What is required?

A commitment of one 4-hour shift per week (same weekly shift), every week, until December 31, 2022  is mandatory. Volunteers will be able to change their weekly shift at the beginning of the academic year  in order to accommodate their academic/work schedules. The program operates seven days a week from 10 a.m. to 10 p.m. and is divided into the following three shifts (2  volunteers will be covering each shift):

• 10 a.m to 2 p.m.
• 2 p.m. to 6 p.m.
• 6 p.m to 10 p.m.

All selected volunteers must:

• Meet CHEO’s occupational health and safety requirements (proof of two-step TB test & up to date immunizations/serology including a minimum of 2 valid doses of a COVID-19 vaccine is required)

• Submit a Level 2 Criminal Record and Judicial Matters Check (completed within the last 6 months)

• Please note that reimbursement for expenses related to immunizations/police record checks is not possible.

• Complete paperwork as required by CHEO Human Resources

• Complete initial virtual orientation session and additional program training as specified by the SUPPORT Program Coordinator – no exceptions will be made)

Volunteers who remain in good standing with the program including having regular attendance and completion of the session may have the opportunity to extend their placement for another term.

Who is eligible?

Current registered students or recently graduated students (less than 12 months) from an accredited post-secondary program (e.g. undergraduate, graduate, or nursing school) are eligible for this training program. No previous formal research training is necessary. International Medical Graduates are not eligible to apply for this program.


To be considered for the position, you should possess:

  • Excellent attention to detail and efficient time management skills
  • Strong communication, interpersonal and organizational skills
  • Ability to be self-directed, resourceful, flexible, and take initiative
  • Be comfortable working independently or as part of a team
  • Previous customer service skills and/or experience working with the general public is an asset
Will I Be Paid?

This is a volunteer opportunity. At the end of the current session (December  2022), you will receive an official certificate of completion of the SUPPORT Clinical Research Training Program (upon request and only if you have remained in good standing with the program).

How might this experience help me?

This position primarily provides the opportunity to learn about the practicality of conducting research in a clinical setting. CHEO’s Emergency Department has an international reputation for high-quality clinical research. You will gain valuable experience communicating with patients and their families in the ED. 

COVID-19 Safety Measures

Please note that we have taken and will continue to take every precaution in order to keep volunteers, research/clinical staff and patients/families safe. Should you be successful, you will receive training related to the proper use of Personal Protective Equipment (PPE). You will have access to and be required to wear PPE including N95, procedure mask with visor, gown and gloves at all times when interacting with patients/families. In our shared workspace, volunteers and research staff are required to wear a procedure mask (no visor required) at all times. . The office space is also designed with physical distancing in mind. CHEO has also implemented a Universal COVID-19 Vaccination Policy. Everyone volunteering and working at CHEO needs to be fully vaccinated (minimum of 2 doses)  and is required to report proof of all doses   of the COVID-19 vaccine to Occupational Health and Safely. If you choose not to be vaccinated, you will not be able to volunteer/work at CHEO.  Volunteers and staff are required to complete a screening questionnaire prior to entering the building before each shift. Volunteers/staff are required to inform CHEO Occupational Health and Safety if they have been tested for COVID-19 and must report their results. In the event that a volunteer or staff member tests positive, he/she/they will be restricted from CHEO  for at least 10 days if no new concerns arise.

How do I apply?

Applications for the Summer/Fall 2022 session (start date ASAP – December 31, 2022) are being accepted. Please do not apply to this position if you are unable to commit to one, 4-hour shift per week for the duration of the session.

Please use the link below in order to apply. Only those applications that are complete will be considered and only those applicants selected for a virtual interview will be contacted via email.

The closing date for this opportunity is Wednesday, August 3, 2022 at 11:59 p.m.