Emergency Department SUPPORT

Important Notice Regarding Recruitment

Applications for the CHEO ED SUPPORT Program are no longer being accepted. Please refer back to the website in May 2022 for information regarding the next recruitment cycle. Thank you for your interest in the CHEO ED SUPPORT Program. For program inquiries, please contact the Program Coordinator, Jessica Paul, at [email protected]

What is the purpose of this program?

Volunteers for the SUPPORT Clinical Research Training Program function as specialized hospital volunteers. Volunteers will be trained to help screen and enroll eligible patients into several clinical research studies that are currently recruiting in the CHEO Emergency Department (ED). The specific goals of this initiative are to facilitate and support research and quality improvement activities involving patients in the ED

What will I be doing?

As a SUPPORT volunteer, you will be scanning the ED patient tracking system to capture possible patients for several clinical studies. This will entail determining eligibility of patients for the various studies and interacting with families and/or clinical staff. Given the emphasis on patient interaction, it is very important that applicants feel comfortable speaking to and interacting with patients from birth to 18 years of age as well as their family members. This position does not entail any data entry or writing of research proposals/papers. SUPPORT volunteers may often be responsible for determining a patient’s willingness to discuss participating in a study with a research assistant and completing the screening process by documenting activities on a screening log (one for each clinical study). Importantly, you will be liaising closely with the program coordinator who is committed to educating the SUPPORT volunteers and ensuring a high performance standard.

What is required?

A commitment of one 4-hour shift per week (same weekly shift), every week, until the week of January 17, 2022 is mandatory. Volunteers will be able to change their weekly shift at the beginning of the academic terms in order to accommodate their academic/work schedules. The program operates seven days a week from 10 a.m. to 10 p.m. and is divided into the following three shifts (1 volunteer will be covering each shift):

• 10 a.m to 2 p.m.
• 2 p.m. to 6 p.m.
• 6 p.m to 10 p.m.

All selected volunteers must:

• Meet CHEO’s occupational health and safety requirements (proof of two-step TB test & up to date immunizations/serology including 2 valid doses of a COVID-19 vaccine is required)

Please note that reimbursement for expenses related to immunizations is not possible.

• Submit a Level 2 Criminal Record and Judicial Matters Check (completed within the last 6 months)

• Please note that successful applicants must pay the initial fee out of pocket. Upon successful completion of a 3 month probationary period, a volunteer is eligible to request reimbursement (with original receipt).

• Complete paperwork as required by CHEO Human Resources

• Complete initial virtual orientation session and additional program training as specified by the SUPPORT Program Coordinator – no exceptions will be made)

Volunteers who remain in good standing with the program including having regular attendance and completion of the session may have the opportunity to extend their placement for another term.

Who is eligible?

Current registered students or recently graduated students (less than 12 months) from an accredited post-secondary program (e.g. undergraduate, graduate, or nursing school) are eligible for this training program. No previous formal research training is necessary. International Medical Graduates are not eligible to apply for this program.


To be considered for the position, you should possess:

  • Excellent attention to detail and efficient time management skills
  • Strong communication, interpersonal and organizational skills
  • Ability to be self-directed, resourceful, flexible, and take initiative
  • Be comfortable working independently or as part of a team
  • Previous customer service skills and/or experience working with the general public is an asset
Will I Be Paid?

This is a volunteer opportunity. At the end of the current session (January 2022), you will receive an official certificate of completion of the SUPPORT Clinical Research Training Program (only if you have remained in good standing with the program).

How might this experience help me?

This position primarily provides the opportunity to learn about the practicality of conducting research in a clinical setting. CHEO’s Emergency Department has an international reputation for high-quality clinical research. You will gain valuable experience communicating with patients and their families in the ED. 

COVID-19 Safety Measures

Please note that we have taken and will continue to take every precaution in order to keep volunteers, research/clinical staff and patients/families safe. Should you be successful, you will receive training related to the proper use of Personal Protective Equipment (PPE). You will have access to and be required wear PPE including procedure mask with visor, gown and gloves at all times when interacting with patients/families. In our shared workspace, volunteers and research staff are required to wear a procedure mask (no visor required) at all times unless actively eating/drinking. The office space is also designed with physical distancing in mind. CHEO has also implemented a Universal COVID-19 Vaccination Policy. Everyone volunteering and working at CHEO needs to be fully vaccinated by October 15, 2021 and is required to report proof of BOTH their first and second dose of the COVID-19 vaccine to Occupational Health and Safely. If you choose not to be vaccinated, you will not be able to volunteer/work at CHEO after October 15, 2021.

How do I apply?

Applications for the Fall 2021/Winter 2022 session are no longer being accepted. Please refer back to the website in May 2022 for updated application information.